Support

FAQ Order Status Returns Contact

Shipping

For vans.com, we only ship orders within the U.S. If you are outside of the U.S., check our other international sites by clicking the flag drop down at the bottom right of the page.

Orders being shipped to P.O. Boxes or Military APO/FPO addresses will only be shipped via US Postal Service. Please note, Custom products and express shipping are not available to these locations.

Orders shipped by express or standard shipping deliver on business days only (Monday through Friday), excluding holidays.

Returns & Exchanges

Purchases made on Vans.com can be returned within 30 days of receiving the product(s).
Custom products are not subject for return. Purchases made at a Vans retail location currently are unable to be returned via mail and need to be returned to a Vans retail location.

Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded. Refunds are issued to the original form of payment. If you originally made your purchase with Klarna or a Vans gift card, please see the "How do I return my Klarna order?" or "How do I return my purchase made with a Vans gift card" FAQs.

Since 1966, we have stood behind our service philosophy of quality, value, and superior customer service. If you are not satisfied or have simply changed your mind about the product, we will gladly accept your return.

• Items returned with receipt will be refunded using the original tender
• If no receipt is available, we will provide merchandise credit at the current selling value
• Item(s) purchased on Vans.com will be refunded to the card used at the time of purchase
• Pro Shop item(s) that are unused and in their original packaging with tags attached can be exchanged or returned with an original receipt

We will gladly process your return for products purchased at Vans.com at within 30 days of receipt. Purchases made via Klarna returned through the mail will require continued payments until the return is processed. Klarna refunds will be processed within 14 days of the product being processed at our returns center.
For more information on Klarna returns, please click HERE.

Klarna orders exchanged or returned for credit at a VANS retail store will require continued payments to Klarna until payment is complete.

We will gladly process your return for credit or exchange for products purchased at vans.com or at a Vans retail store within 60 days of receipt. Purchases made with a gift card will be refunded to an alternate gift card at a store or once received by mail.

Ordering

1. Visit our Check Your Order Status page
2. Enter your (order number) & (email address)
3. Click "order information" to view order tracking and detailsPlease note, items in your order may ship separately.

No, if an item you have selected is out of stock, you will not be charged for the out of stock item. We will notify you regarding your updated order status.

Contact customer service and they can manually update your email address.

When you place an order your bank statement will display both a pre-authorization and the final sale. The pre-authorization hold will drop off within a couple days, depending on the policies of your bank.

Payment Methods

Vans.com accepts: Visa, Visa Debit, MasterCard, AMEX, Discover, PayPal, Klarna and Vans Gift Cards. We do not accept checks, cash, or credit vouchers. All cards that do not participate in the verification process will not be accepted.

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 400,000 online stores and has more than 149 million users globally. Please note: Gift card purchases are not eligible for Klarna payment.

Learn More.

Klarna Terms Of Service

At checkout, select 4 interest free payments with Klarna to split your purchase into four installments*. These payments will be charged every two weeks, beginning from the time your order is confirmed (usually the shipping date). No bills will be sent - you can simply sit back and start planning your next adventure.

View Complete Terms.

Klarna Terms Of Service

*CA resident loans made or arranged pursuant to a California Financing Law license

Payments are collected bi-weekly from the debit or credit card you provided at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://App.Klarna.Com/Login.

Klarna Terms Of Service

When you pay with “4 interest-free payments,” Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

Klarna Terms Of Service

You can reach Klarna anytime at https://www.klarna.com/us/customer-service/ or by downloading the Klarna App for 24/7 chat.

Klarna Terms Of Service

Yes, you can buy Vans gift cards online or in any Vans company owned stores (not through other retailers such as JCPenneys).

For more information on gift cards, click here!

After you complete your purchase, please do not discard your used gift card even if there is a zero balance. If you decide to return your item, your refund will be electronically posted to the original form of payment. If you used both a credit card and a Vans gift card(s) to make your purchase, each amount will be credited back to the corresponding form of payment.

Check your gift card balance here.

Gift cards do not expire. If a gift card is dormant or unused for at least 5 years, then the remaining value on the gift card may be escheated based on current applicable state laws.

General

To find the closest Vans store, click here. To only display Vans owned retail stores, select the "Vans Stores" from the check boxes below the map; otherwise, the results list will display both Vans owned retail stores, as well as all retailers that carry Vans.

For Vans charity contributions:
To learn more about our community work, please visit our Checkerboard Fund page

Miss a drop? We got you! Subscribe to our mailing list found at the bottom of our website to be notified on the next Vans collab(s) and releases!

No, waivers must be filled out in the presence of a Vans employee or notary public. There are no exceptions to this rule.

Vans has a constitutional obligation to collect sales use tax in those provinces we are licensed to do business. Sales tax is calculated using the address where the product is being shipped.If for any reason you believe you are exempt from paying sales tax, please contact us and we will assist you with processing your order. Please have all the proper exemption tax information available. Credit cards that do not participate in the verification process will not be accepted.

For free stickers, please send a self-addressed stamped envelope to:

Vans Customer Service

Attn: Stickers

1551 Wewatta St.

Denver, CO 80202

Note: All sticker requests require a self-addressed stamped envelope to be sent to the address listed above. Requests without the self-addressed envelope will not be fulfilled.

Product Information